Do I need to sign a cleaning service contract? Depends on the cleaning services package you sign up. For one-time cleaning services, you are not require to sign up any contract with us, but if you chose the option of monthly cleaning services a formal contract will be draft to protect both party interest.
What is the procedure for booking an appointment? You can sent your request through our online email system or call us to book your appointment.
How do I make a payment? By bank transfer to our corporate account. Should you require, an e-invoice will be issued after confirmation of payment on our end.
I don't have local bank account to pay down payment for booking of my house cleaning. What should I do? Feel free to contact us. Our sales representative will be assigned to collect cash payment for your convenience.
How many house cleaners will you be sending for my house cleaning? It depend on the floor area that require cleaning. For smaller units, normally one cleaner will be sufficient to do the job, but for bigger units or commercial office with a large floor area normally we will deploy more than 2 cleaner to ensure that we do not take too much of your personal life or disrupt your operating hours.
What is the required cleaning equipment’s and detergents I need to provide? If you do not have any cleaning equipment’s and detergents we will provide at a very reasonable price. We do not have any hidden cost, all the price is listed in our prices list
Can I have replacement house cleaner if I am not satisfied with the current part time cleaner? We always encourage our customers to try a cleaner for 3 or 4 times as the part time helper needs to adapt to each client's needs and different priorities. We will replace a cleaner if there is still have an unsatisfactory cleaning after 3 or 4 house cleaning sessions. Replacing a cleaner is subject to availability. House cleaning service will be stopped or postponed if there is no replacement part time cleaner.
Are the house cleaners Singaporean? House cleaners are Singaporean, PR and Malaysian.
Do you charge any additional for weekend cleaning service? No. there wouldn’t be any additional fee for weekend cleaning service
What can Fresh Cleaning do if something lost after house cleaning service? Even though our cleaners are trustworthy, all of your valuable items should be kept to avoid any misunderstanding while there is house cleaning. If something lost, please inform us immediately, and we will be responsible for the maximum amount of SGD $50. If the lost item is more than SGD $50, you can get help from the police to investigate the cleaner. We, Fresh Cleaning service will not be responsible for any complain after 24hrs.
What can Fresh Cleaning do in case of any household item breakage? Cleaners from Fresh Cleaning service are always careful in handling things that can get easily broken. But in case of any breakage by our cleaners, Fresh Cleaning service will only be liable for a maximum of SGD $50. We, Fresh Cleaning service would not be responsible if it’s due to wear and tear.
Can I make a last minute booking to get your cleaning service on the same day? Please give us a call if you need house cleaning service urgently. We will try our best to arrange the cleaners for your house cleaning. It will be better if you could allow us minimum one day to arrange the cleaners for you house cleaning.
Can the cleaning checklist be customized according to my house cleaning requirement? Of course. Cleaning checklist can be customized and prioritized depending on your house requirement and given cleaning time.
Is there any cancellation charges after making down payment to fix the one time house cleaning appointment? Yes, there will be no refund for the cancellation less than 24 hrs prior to cleaning appointment.
Question : Is there any re-scheduling charges after making down payment to fix the one time house cleaning appointment? There wouldn’t be additional charges for the re-scheduling.
How do I get the assurance from fresh cleaning services that the house cleaners will turn up after I have transferred the down payment for the booking of one time house cleaning service? Standard official invoice will be issued through the email which will be stating company name, registration number, contact details, house cleaning package and rates. Receipt will be emailed too upon receiving of down payment.
How will I know the helper will turn up after I paid for booking? In case of scheduled cleaner not able to come due to taking M/C or leave, we will try to send replacement cleaner. If there is no replacement, will re-schedule another day. We will refund if there is no replacement and cannot be re-schedule.
What is the termination notice period? One month is the best for us to arrange the cleaner for other clients.